ÐÓ°ÉÊÓƵ Machinery Parts Return Policy
We understand that occasionally a part may need to be returned, and we are happy to accommodate your request. Processing these items is very time consuming and costly for both ÐÓ°ÉÊÓƵ and our customers. The following guidelines for returning parts will assure proper and timely credit and help minimize the costs involved.
Caterpillar Parts
- All parts returns must be accompanied by an invoice or packing slip, showing proof of purchase.
- Items on a packing list designated as NON-RETURNABLE are not returnable to ÐÓ°ÉÊÓƵ Machinery.
- Parts under $20.00 are not returnable to ÐÓ°ÉÊÓƵ Machinery.
- Any part that has been removed after being installed or is pitted, rusted, or corroded, causing it to be unacceptable as a new part, is not returnable to ÐÓ°ÉÊÓƵ Machinery.
- Parts must be returned within 90 days of purchase and are subject to a 15% restocking charge.
- Parts returned after 90 days are not returnable to ÐÓ°ÉÊÓƵ Machinery.
- All parts books, service manuals, etc. are not returnable to ÐÓ°ÉÊÓƵ Machinery.
- Caterpillar remanufactured cores must be returned in their original container within 90 days of purchase and meet Caterpillar’s core inspection criteria to be eligible for credit.
- Once a core has been returned, a part return cannot be issued for the corresponding item from the same original sale.
- Initiation of a parts return request must be made by contacting a ÐÓ°ÉÊÓƵ Machinery branch location via phone, email, or in-person.
- If shipping charges were incurred for the parts being returned, these costs will not be refundable.
Non-Caterpillar Parts
Will be subject to the terms of that supplier’s return policy, less freight and any applicable restocking charges. Please contact your local ÐÓ°ÉÊÓƵ branch location for specific policies.
Reimbursement Method
- Purchases on a ÐÓ°ÉÊÓƵ account will be credited to same.
- Purchases by cash or check will be refunded by check.
- Credit Card purchases will be credited back to the same card used for purchase.
Normal processing time for check refunds issued by ÐÓ°ÉÊÓƵ is 10 working days. If a refund has not been received after 10 days please contact the ÐÓ°ÉÊÓƵ Accounting Department at 1-800-335-0626. A fee of $25.00 will be charged for all checks for insufficient funds.